Free Shipping on orders of $149 or more:
To automatically qualify for free shipping, orders must ship together on the same day to the same address within the Continental U.S. Order subtotal must total $149 or more. Orders to Alaska, Hawaii and US Territories are not eligible for free shipping unless otherwise stated. We reserve the right to choose best shipping methods.
- Order subtotal does not include sales tax or discounts.
- Offer is good on internet/website orders only (phone orders not eligible).
- Bulk orders and orders placed with a Purchase Order do not qualify for free shipping.
- If you return your purchase, then the cost of shipping will be deducted from any refund or credit.
- E-mail us with a short explanation as to the reason for your return. Your feedback helps us to understand the needs and concerns of our valued customers.
- After e-mailing us simply return the product within fifteen (15) days of receipt of the item for a refund of the purchase price (shipping, insurance and handling charges are not refundable). We will provide you with a return address when we respond to your e-mail. Customer is responsible for return shipping charges.
- Please include a copy of your invoice in the return package, or a note with your name, address, and telephone number.
- Items must be returned in the same condition as they were sent. Refunds will be issued only for the unused portion of the product returned.
- Please note The Holistic Horse cannot be responsible for return shipping losses. Products damaged during return shipping or as a result of customer negligence will not be refunded. In the event you need to return any product we strongly encourage you to insure the item.
- We can only process your request after the item(s) have been returned to us in their original condition.